1.1 Can Razuna guarantee GDPR-compliant data residency on EU servers?

Yes. Razuna is fully GDPR-compliant and offers a choice between US or EU data centers. Customers who opt for a dedicated cloud server (Enterprise plan) can select a data center location in the EU, ensuring full data residency within Europe. The shared SaaS edition also provides EU hosting options. Razuna maintains a comprehensive Data Processing Agreement (DPA) that is automatically accepted when signing up, so no separate DPA signature is needed.

Sources: razuna.com/gdpr · razuna.com/cloud-dam-server

1.2 How is data encrypted at rest and in transit?

All connections to Razuna are encrypted over SSL/TLS (the same standard used by financial institutions). For HIPAA-compliant hosting — and available on Enterprise and dedicated cloud servers — data is encrypted at rest as well using industry-standard encryption (Triple DES or AES). Passwords and sensitive credentials (SMTP, IMAP, etc.) are hashed and encrypted so that not even the Razuna team can read them.

Sources: razuna.com/security · razuna.com/hipaa-compliant-hosting

1.3 Does Razuna use customer data to train shared AI models, or is the data siloed?

Customer data is never used to train models. Razuna's AI transparency commitment explicitly states: "Your data is never used to train models." AI processing happens in the customer's region, and all data is siloed per account. The infrastructure is SOC 2 Type II compliant and HIPAA compliant.

Source: razuna.com/ai

1.4 Can AI tagging be disabled globally, per workspace, or per asset?

Yes. Razuna explicitly states that "All AI features can be disabled per-workspace." This allows administrators to control AI processing granularly — for example, disabling AI tagging on workspaces containing sensitive or restricted assets while keeping it active elsewhere.

Source: razuna.com/ai

1.5 What audit logs exist for access, downloads, edits, and failed logins?

Razuna includes a comprehensive Audit Trail feature: every action within Razuna is logged (available on all plans). This covers:

• User activity — who accessed which files, when, and from where
• Downloads tracking — who downloaded files, when, and how frequently
• Usage analytics — file views, shares, and detailed reporting
• Full audit log of every AI action

Source: razuna.com/features

1.6 Can sensitive-region content be restricted from sharing?

Yes. Razuna provides granular sharing controls at the workspace, folder, and asset level. Shareable links can be password-protected, given expiration dates, and restricted by permissions. Combined with workspace-level security policies, administrators can effectively prevent sharing of content from sensitive regions.

Source: razuna.com/features

1.7 Can access be restricted automatically by country of login (geofencing)?

Razuna does not currently advertise a built-in geofencing feature on its public documentation. However, as an Enterprise customer with a dedicated infrastructure, network-level restrictions (e.g., Cloudflare geo-blocking rules or firewall-level IP restrictions) can be configured. We recommend discussing specific geofencing requirements during a demo.

1.8 What is the uptime of the service, and are uptime dashboards available?

Razuna provides a public system status page at status.razuna.com. For dedicated cloud servers (Enterprise plan), Razuna offers a 99.9% uptime guarantee with dedicated monitoring included.

Sources: razuna.com/cloud-dam-server · status.razuna.com

1.9 What is the documented SLA for availability?

An SLA guarantee is available starting from the Unlimited+ plan ($499/mo) and above. Enterprise customers with dedicated infrastructure receive a documented 99.9% uptime SLA along with 24/7/365 support and a dedicated support channel.

Source: razuna.com/pricing

2.1 How does Razuna integrate with Microsoft Entra ID (Azure AD) via SAML?

Razuna supports SAML and oAuth for secure authentication and authorization (available on Unlimited plan and above). This allows integration with any SAML 2.0-compatible identity provider, including Microsoft Entra ID (Azure AD). Users authenticate via their organization's IdP, and Razuna processes the SAML assertion to grant access.

Source: razuna.com/features · razuna.com/pricing

2.2 Does Razuna support automatic user provisioning based on external identity provider groups?

Razuna supports SSO/SAML integration with identity providers. When users authenticate for the first time via SAML, accounts can be auto-created (Just-In-Time provisioning). For group-based provisioning specifics tied to Entra ID groups, we recommend discussing details with your Razuna account manager during onboarding.

2.3 What limitations exist in Razuna's automatic provisioning model?

Razuna supports Just-In-Time (JIT) provisioning via SAML. Detailed provisioning capabilities — including group mapping, role assignment, and attribute mapping — should be discussed with the Razuna team to ensure they align with your identity architecture.

2.4 How does Razuna handle obsolete or deactivated accounts in the identity provider?

When SSO/SAML is configured and a user is deactivated in the identity provider (e.g., Azure AD), they can no longer authenticate to Razuna. Administrators can also manually disable/block individual user accounts within Razuna's advanced user management panel.

Source: razuna.com/features

2.5 Is there automatic deprovisioning when a user leaves or is disabled in Azure AD?

When SSO is enforced, deactivating a user in Azure AD effectively blocks their access immediately since authentication must go through the IdP. For formal account removal or cleanup within Razuna, administrator action or API-based automation can be used.

2.6 Is it possible to manually disable/block individual Razuna user accounts?

Yes. Razuna includes advanced user management features allowing administrators to manage user roles, permissions, and account status. Individual accounts can be disabled or blocked by administrators.

Source: razuna.com/features

2.7 Is there automated cleanup/purging of inactive user accounts?

Automated purging of inactive accounts is not available. However, administrators have full control over user management and can identify and remove inactive users. The Razuna API can also be used to automate user lifecycle management.

2.8 Is there a reporting feature to find all inactive or unused user accounts?

Razuna includes User activity tracking and Usage analytics (available on all plans), which allow administrators to see who is accessing files, when, and what actions are being taken. This data can be used to identify inactive users.

Source: razuna.com/features

2.9 What happens when a user's email domain changes (e.g., [email protected] → [email protected])?

Email address changes can be managed by administrators within Razuna's user management panel. When SSO/SAML is in use, the identity matching typically relies on the NameID in the SAML assertion — if the email attribute changes in Azure AD, the SAML configuration should be reviewed to ensure identity continuity.

2.10 How does Razuna match identities when email addresses change?

Razuna's identity matching during SSO depends on the SAML NameID or oAuth provider mapping. If the underlying identifier remains consistent (e.g., a persistent NameID rather than email), login continues seamlessly. For email-based NameIDs, the administrator may need to update the user's email in Razuna or reconfigure the IdP mapping.

2.11 Does password login remain available for SSO users?

Yes, Razuna supports multiple authentication methods simultaneously: password login, SSO/SAML, oAuth, Magic Link, Passkey, 2-factor authentication, and Yubikey. The availability of each method can be configured by account administrators.

Source: razuna.com/pricing

2.12 If password login exists, can password authentication be disabled for all SSO users?

Yes, administrators can enforce SSO-only authentication. When SAML/SSO is configured, password login can be restricted to ensure all users authenticate exclusively through the identity provider. Specific configuration details can be discussed during onboarding.

2.13 Can passwordless authentication be enforced?

Yes. Razuna supports Passkey authentication and Magic Link login (available on all plans), both of which are passwordless methods. Passkey verification was introduced in February 2026. Combined with SSO enforcement, fully passwordless authentication is achievable.

Source: razuna.com/pricing · Blog: Passkey authentication

3.1 How can obtain logs on system performance?

Razuna provides Usage analytics, User activity tracking, and Audit Trail logs available to administrators. For Enterprise customers with dedicated infrastructure, additional server-level performance monitoring is included with dedicated monitoring and a 24/7/365 support team.

Source: razuna.com/features · razuna.com/cloud-dam-server

3.2 How well does Razuna perform in low-bandwidth regions (Africa, Asia, Latin America)?

Razuna integrates with Cloudflare CDN, which distributes content across a global network of data centers to accelerate delivery in every region, including low-bandwidth areas. The Fast Transfer feature allows desktop uploads from the nearest location. Enterprise customers can choose server locations in the US, EU, or Asia to minimize latency.

Source: razuna.com/cloud-dam-server · razuna.com/features

3.3 Are there logs from Cloudflare CDN to indicate global performance broken down by region?

Cloudflare analytics and performance logs are available at the infrastructure level. For Enterprise customers with dedicated infrastructure, these metrics can be shared or dashboards provided upon request. The public status page at status.razuna.com shows overall system status.

3.4 Can we conduct pilot latency tests in low-bandwidth areas?

Yes. You can sign up for a free account (500 GB included) and conduct latency tests from any region. A personalized demo can also be arranged to evaluate performance from specific locations.

Source: razuna.com/pricing

3.5 Is storage geo-redundant, and where exactly are backups stored?

Razuna's infrastructure is hosted across multiple providers (Amazon AWS, DigitalOcean, LiquidWeb, Hetzner) with built-in failovers. For HIPAA-compliant and Enterprise hosting, storage is geo-redundant with backups in disaster-neutral geographic locations. Dedicated cloud servers can be provisioned in the US, EU, or Asia. Continuous backups and incremental snapshots are included.

Sources: razuna.com/security · razuna.com/hipaa-compliant-hosting

3.6 What is the process if we need a full system restore?

For Enterprise/dedicated customers, Razuna provides bare-metal disaster recovery capabilities. The backup management includes continuous backups, incremental snapshots, and a full administration panel. Restores are vendor-managed by the Razuna team — contact your dedicated account manager or the 24/7/365 support team.

Source: razuna.com/hipaa-compliant-hosting

3.7 Are restore requests self-service or vendor-initiated?

Restore requests are vendor-initiated. Razuna's fully managed servers include backup management with a support team available 24/7/365 for Enterprise customers. You contact support, and the Razuna team handles the restore process.

Source: razuna.com/cloud-dam-server

3.8 How frequently are backups taken and how long are they retained?

By default, backups are done every 12 hours, with incremental snapshots. For dedicated/HIPAA hosting, backups are continuous with incremental snapshots. Backup frequency and retention are part of the managed infrastructure. Enterprise customers can discuss specific RPO/RTO requirements with their dedicated account manager.

Source: razuna.com/hipaa-compliant-hosting

3.9 What export or sync options exist for full data extraction (API, S3 sync, bulk export)?

Razuna offers multiple data extraction options:

• API — full RESTful API for bulk data extraction and automation (Unlimited plan+)
• S3 & Dropbox browser — built-in browser for transferring files between Razuna and S3/Dropbox
• CSV export — export metadata in CSV format
• Bulk download — download all data at any time within Razuna
• Full database export — available upon request by contacting support

Sources: razuna.com/features · razuna.com/gdpr (Data Portability)

3.10 Are there options for ongoing syncing to an external archive or cold storage?

Razuna provides the S3 & Dropbox browser integration for connecting to external storage. The Zapier integration (connects with 8,000+ apps) and the RESTful API can be used to build automated syncing workflows to external archives. The MCP Server also enables AI-driven automation workflows.

Source: razuna.com/features

4.1 Can permissions be controlled at workspace, folder, and asset level?

Yes. Razuna provides granular permissions at multiple levels. Administrators can set permissions per workspace and per folder. User roles, groups, and team-based permissions ensure the right level of access for everyone.

Source: razuna.com/features

4.2 Can different workspaces enforce different security policies (link expiry, password-protection, etc.)?

Yes. Each workspace is self-contained with its own settings. Shareable links can be configured with expiration dates. AI features can be enabled/disabled per workspace. Each workspace can have its own security configuration, branding, and access policies. Dedicated workspace login separation is only available in the Unlimited+ plan.

Source: razuna.com/features

4.3 Is it possible to block external sharing globally?

Yes. Only users with administrative privileges can create shared links.

4.4 Is it possible to block external shares per workspace?

There is no workspace settings for sharing. However, only users with administrative privileges can create shared links.

4.5 Can all existing external shares for a workspace be listed and audited?

Yes. Razuna's Audit Trail logs every action, including share creation. Combined with Usage analytics and download tracking, administrators can review all sharing activity. Share links can be managed and revoked from the platform.

Source: razuna.com/features

4.6 Can assets be visible but non-downloadable?

Yes. Razuna's granular permissions system allows setting view-only access at the workspace, folder, or asset level. Users can preview files in the browser without being granted download rights. The "Request Access" feature (Unlimited plan+) also lets users request download permissions from administrators.

Source: razuna.com/pricing

4.7 Can temporary access be granted to partners, photographers, or media teams?

Yes. Razuna supports unlimited guest access (on all plans). Shareable links with expiration dates and optional password protection allow temporary access for external collaborators. Guest upload & approval features let external contributors upload files without needing a full account.

Source: razuna.com/features

4.8 Can permission inheritance be disabled to avoid accidental oversharing?

Razuna's advanced user management and team management features give administrators fine-grained control over permissions. Permissions can be set explicitly at each level (workspace, folder, asset) to prevent unintended inheritance. There is currently no option to disable permission inheritance.

5.1 Can Razuna handle all required metadata fields (photographer, copyright, country, sensitivity flags, etc.)?

Yes. Razuna supports Custom Fields (Unlimited plan+) that allow you to add any metadata to your digital assets — including photographer, copyright, country, sensitivity flags, and any other custom information. Combined with automatic metadata extraction (EXIF, IPTC, XMP), all standard photo metadata fields are supported natively.

Source: razuna.com/features

5.2 Can metadata fields be mandatory, hierarchical, or restricted via dropdowns?

Custom Fields in Razuna can be tailored to your specific needs. They support different configurations to ensure data quality. Contact the Razuna team to discuss specific field types (mandatory, dropdown, hierarchical) during the onboarding process.

5.3 Can metadata templates differ per workspace?

Custom fields are set globally.

5.4 How accurate is AI auto-tagging for multicultural and mission-context images?

Razuna's AI uses advanced computer vision that identifies objects, scenes, colors, text, people, sentiments, spatial relationships, brands, and logos. The system is continuously improved and supports multi-language output. For specialized content such as multicultural mission imagery, the AI provides a strong baseline that can be supplemented with manual tags and custom metadata. Enterprise customers can request a Custom AI Model (BYO).

Source: razuna.com/ai

5.5 Can AI tagging be fine-tuned using custom instructions?

Yes. There are options to provide custom instructions globally and per workspace. Furthermore, our enterprise-tier customers have access to Custom AI Models (BYO — Bring Your Own), which can be fine-tuned for specific use cases.

Source: razuna.com/ai · razuna.com/pricing

5.6 Can metadata be imported during migration from CSV/Excel?

Yes. Razuna supports CSV import and export for metadata. This feature allows you to import metadata in bulk from CSV files, making it ideal for migration scenarios where existing metadata from legacy systems needs to be transferred.

Source: razuna.com/features · help.razuna.com — CSV import/export

5.7 Can Razuna detect duplicate files using checksums or AI similarity?

Yes. Razuna has built-in checksum detection and also offers similar image search (visual similarity detection) using advanced image recognition technology. This allows you to find visually similar assets, identify duplicates and near-duplicates across your library, and reduce clutter and storage waste.

Source: razuna.com/ai · razuna.com/features

5.8 Can search work across all workspaces (via Smart Folders or global search)?

Yes. Razuna provides Smart Folders / Views (saved searches) that create custom views of digital assets based on specific criteria. Search can span across workspaces, and saved views can be shared with teams. Semantic search, full-text search, conversational AI search, and advanced filters are all available. Note: This feature is currently in development.

Source: razuna.com/features

5.9 Can saved searches be shared with teams globally?

Yes. Smart Folders / Views (saved searches) can be shared with your team. This allows all team members to use the same curated views and filters, ensuring consistency across the organization.

Source: razuna.com/features

6.1 Are previews supported for RAW formats (Canon, Nikon, Sony)?

Yes. Razuna can create previews for over 450 file formats, including RAW image formats from all major camera manufacturers (Canon CR2/CR3, Nikon NEF, Sony ARW, etc.).

Source: razuna.com/features

6.2 Are previews supported for PSD, AI, SVG, EPS, and other design formats?

Yes. Razuna supports all major design formats. With previews for 450+ file formats, PSD, AI, SVG, EPS, and other design files are fully supported for preview and thumbnail generation.

Source: razuna.com/features

6.3 Can Razuna transcode or generate proxy versions of video for low-bandwidth viewing?

Razuna created HLS playlists for adaptive streaming automatically. Besides, Razuna provides video previews and Video AI capabilities (Unlimited+ plan) including auto-generated chapters, key frame extraction, and transcription. The Renditions feature allows linking multiple file versions to a single asset. Video transcoding and proxy generation for low-bandwidth viewing can be discussed as part of Enterprise customization.

Source: razuna.com/ai · razuna.com/features

6.4 How does Razuna handle very large video files (5GB+)?

Razuna created HLS playlists for adaptive streaming automatically. Furthermore, with the Cloudflare worldwide CDN and acceleration, files are delivered efficiently. For uploading, Razuna's Fast Transfer feature allows uploading files from the closest location without upload size limitations. The Razuna Desktop app also provides efficient large-file transfer capabilities. ZIP file uploads are supported with automatic extraction.

Source: razuna.com/features

6.5 Does it support audio previews (WAV, MP3)?

Yes. Razuna supports audio files including WAV and MP3. Audio AI (Unlimited+ plan) provides transcription, speaker identification, sentiment analysis, and sound pattern analysis. Audio previews are supported in the browser.

Source: razuna.com/ai

6.6 Can transparent PNG maps and vector maps be stored and previewed?

Yes. As a true digital asset management platform, Razuna accepts any file format and creates previews for 450+ formats, including PNG (with transparency) and vector formats (SVG, EPS, AI).

Source: razuna.com/features

6.7 Can multiple renditions be automatically generated (thumbnail, watermarked, resized)?

Yes. Razuna supports Renditions (File links) — you can link multiple file versions to one asset and create renditions for different purposes (thumbnail, watermarked, resized, etc.). The Image Editor allows cropping, resizing, rotating, filtering, and annotating. "Images on the fly" provides customized download options for different sizes and formats.

Source: razuna.com/features

6.8 Can earlier versions of assets be restored without data loss?

Yes. Razuna's Versioning feature keeps full revision history with every upload. You can see who changed what and when, and revert to any previous version with one click. No data is lost — all versions are preserved.

Source: razuna.com/features

7.1 Can external contributors upload files via email without an account?

Yes. Razuna's Guest upload & approval feature lets you accept files from clients or team members without them needing to create an account. Upload links can be shared with external contributors for easy submission. Additionally, the "upload by email" feature can be enabled per workspace to allow users to send files directly via email (limited by 100 MB per email).

Source: razuna.com/features

7.2 Can upload links include required metadata fields?

Upload links allow external contributors to submit files. Metadata requirements can be configured for incoming files. Specific configuration of required fields on upload links should be discussed during the demo/onboarding process.

7.3 Can uploads be routed into a review queue or "quarantine" area?

All files uploaded through the upload links are automatically in a holding pattern, unless automatically approved. The built-in antivirus scanning also ensures all uploaded files are scanned for malware before being made available.

Source: razuna.com/features

7.4 Can automated approval workflows be configured per workspace?

Razuna offers commenting, review, and approval capabilities per asset with the upload links feature. Workflow automation can also be built using the Zapier integration (8,000+ apps) or the RESTful API. Specific workspace-level automated approval workflows can be discussed during Enterprise onboarding.

7.5 Can upload links automatically expire or require passwords?

Yes. Shareable links (including upload links) can be configured with expiration dates and password protection, ensuring that access is time-limited and secure.

Source: razuna.com/features

7.6 Can certain teams (e.g. archive team) perform quality checks before assets go live?

Yes. Using Razuna's team-based permissions, group management, and the Comment & Collaborate features, teams can be assigned review/approval roles. Assets can be held in review folders with restricted access until a designated team approves them for wider availability.

8.1 Can Razuna integrate with Microsoft Teams, SharePoint, or OneDrive?

Razuna offers the Zapier integration (8,000+ apps including Microsoft Teams), a full RESTful API, and the MCP Server for AI-based integrations. Direct native integrations with SharePoint or OneDrive are not listed as built-in features, but can be achieved through Zapier workflows, the API, or custom development available to Enterprise customers.

Source: razuna.com/features

8.2 Can Razuna embed media or collections directly inside SharePoint Online?

Razuna provides shareable file links and CDN endpoints that can be embedded into any website or web application, including SharePoint Online. Public links for files and folders can be generated and embedded wherever needed.

Source: razuna.com/features

8.3 Does Razuna provide a well-documented API for automation?

Yes. Razuna provides a secure RESTful API (with a paid plan) that is documented and available for automation, integration, and custom workflows. All API requests are authenticated and encrypted. The API covers file management, metadata, user management, and more.

Source: razuna.com/features · help.razuna.com

8.4 Is webhook support available for triggers (e.g. file uploaded → notify service)?

Yes. Razuna features event notification per workspace and per folder. Events can trigger email notifications or webhook calls. Furthmore, Razuna's Zapier integration enables trigger-based automation (e.g., file uploaded → send notification, update spreadsheet, trigger external service). The API also supports building custom webhook-like integrations. For native webhook endpoints, discuss with the Razuna team.

Source: razuna.com/features

8.5 Can we use the API for bulk import, metadata update, or automated syncing?

Yes. The Razuna API supports all these use cases. Combined with CSV import/export for metadata and the S3 & Dropbox browser for bulk file operations, we have multiple options for programmatic bulk import, metadata updates, and automated syncing. Besides, the Razuna MCP server can be used to facilitate AI-powered workflows and automation.

Source: razuna.com/features

8.6 Can public links or CDN endpoints be embedded into websites?

Yes. Razuna generates shareable file links for any file or folder. These links serve files through Razuna's CDN and can be embedded directly into external websites, email templates, marketing materials, or any web application.

Source: razuna.com/features

9.1 What bulk migration tools exist for Teams/pCloud/SharePoint/S3 data?

Razuna offers several migration paths:

• S3 & Dropbox browser — built-in browser for importing files directly from S3-compatible storage and Dropbox
• Bulk upload — upload large batches of files via the web interface or Razuna Desktop
• Fast Transfer — desktop-based upload without size limitations
• CSV import — import metadata from CSV files
• API — programmatic bulk import for complex migrations
• Custom content migration — included in the Unlimited+ plan and above
• Folder Syncronization — with the Razuna Desktop app.
• S3-compatible service — we can provide S3-compatible buckets for migration purposes.

Sources: razuna.com/features · razuna.com/pricing

9.2 Can metadata from legacy systems be mapped into Razuna fields?

Yes. Using CSV import, metadata from legacy systems can be exported to CSV and mapped into Razuna's custom fields. The API also allows programmatic metadata mapping for more complex migration scenarios. Razuna automatically extracts embedded metadata (EXIF, IPTC, XMP) from imported files.

Source: razuna.com/features · help.razuna.com — CSV templates

9.3 How will duplicate content from different branches be handled?

Razuna support checksum checks and similar image search (AI visual similarity detection) can identify duplicates and near-duplicates across your entire library. During migration, this feature can be used to flag and deduplicate content from different branches before or after import.

Source: razuna.com/ai

9.4 What vendor assistance is available for large ingestion projects?

Custom content migration is included in the Unlimited+ and Enterprise plans. Enterprise customers also receive a dedicated account manager, custom onboarding, and 24/7/365 support. Razuna's team assists directly with large ingestion projects. Custom development is also available if additional tooling is needed.

Source: razuna.com/pricing

9.5 Can migration be phased, starting with a pilot workspace?

Yes. Razuna's workspace architecture is ideally suited for phased migrations. You can create a pilot workspace, migrate a subset of content, validate the setup, and then roll out additional workspaces incrementally. The free plan (500 GB) can even be used for initial testing.

10.1 What are support response times and SLA guarantees?

Support levels vary by plan:

• Free — Basic support during business hours
• Unlimited ($99/mo) — Priority email + Discourse support channel
• Unlimited+ ($499/mo) — Priority email + Discourse + SLA guarantee
• Enterprise (Custom) — 24/7/365 support + private support channel + SLA guarantee + dedicated account manager

Source: razuna.com/pricing

10.2 Is there 24/7 or emergency support if something breaks globally?

Yes. 24/7/365 support is available on the Enterprise plan, including a private/dedicated support channel. Support is provided via email, chat, and dedicated Slack channels.

Source: razuna.com/features · razuna.com/pricing

10.3 Will we receive a dedicated account manager?

Yes — on the Enterprise plan. A dedicated account manager provides personalized support and guidance, working closely with us to understand unique needs and optimize usage of the platform.

Source: razuna.com/features · razuna.com/pricing

10.4 What training or onboarding is included in NGO pricing?

Razuna offers a dedicated non-profit program with substantial discounts for qualifying organizations. Enterprise plans include custom onboarding. Additionally, the Razuna Knowledge Base provides articles, tutorials, and best practices. Specific training arrangements for NGO pricing can be discussed directly with the Razuna team.

Source: razuna.com/nonprofits

10.5 How frequently does Razuna update AI features, UI, and infrastructure?

Razuna is actively developed with regular updates. Recent releases (2026) include Passkey authentication, CSV import/export, Collect+ enhancements, Desktop app updates, and browser extension improvements. Razuna has been self-funded and active since 2006, serving over 5,000 customers worldwide.

Source: razuna.com/blog

10.6 What is Razuna's roadmap for upcoming features (e.g., smart folders, mobile apps)?

Razuna publishes a public roadmap at feedback.razuna.com/t/roadmap. Smart Folders (Views) are already available. Mobile and desktop apps are available on all platforms. Feature requests can be submitted through the feedback portal.

Sources: Razuna Roadmap · razuna.com/features

10.7 Is custom development available if we needs additional features?

Yes. Razuna offers custom development and is highly customizable. Enterprise customers can request custom features, integrations, or workflows tailored to their specific requirements. The white-label service also demonstrates Razuna's extensive customization capabilities.

Source: razuna.com/features · razuna.com/white-label

11.1 Does Razuna support multiple languages?

Razuna's AI supports multiple languages for both search and metadata generation. The platform handles content in any language and supports natural language processing across languages. Language detection is part of the Document AI capabilities.

Source: razuna.com/ai

11.2 Can metadata fields be multilingual for use across countries?

Yes. Custom Fields can store text in any language, and multiple metadata fields can be created for different language versions. The CSV import/export feature supports UTF-8 encoding for multilingual metadata. The AI also extracts metadata in the language of the source content.

11.3 Can AI tagging output be generated in multiple languages?

Razuna AI supports multiple languages and performs language detection automatically. The Conversational AI search and Natural language processing capabilities work across languages. Specific AI tag output language configuration can be discussed with the Razuna team.

Source: razuna.com/ai

11.4 Can the UI language be forced or defaulted per user/workspace?

UI language can be set per user. Currently, Razuna UI is available in English, German, French, Spanish, Dutch, and Italian.