unable to get original photo downloaded, instead thumbnails are being downloaded


#1

Hi there. When downloading photos from Razuna I am unable to get original photo downloaded, instead thumbnails are being downloaded.


#2

Hi,

If your folder settings allow it, you should see the options to download Original and Preview versions of the asset.

See screenshots here:


If you need to change the settings, please click the Manage button at the top right side of the folder view and select the option Folder Sharing and Settings, then change the settings there.

See screenshots here:


Thank you,
Mirna