Search ----- No assets found!


#1

Hi there,

We are on Razuna Cloud.

We tried to search today and received “no assets found!” message each time.

Previously has been working fine and we haven’t change any settings.

Could you please advise?

Many thanks!


#2

Hi,

I’m sorry to hear of your issue.

Please go to the Administration/Index and issue a re-index. You will see
the progress of the index by clicking on “refresh”. It will take some time
to re-index your files.

If that doesn’t help, please let me know your host-id or subdomain.


#3

Hi there,

Thanks for your reply.
I have followed your instructions ( Administration / Indexing / Yes, re-index all files). However we still experience the same issue. Each time we use the search bar, “No asset found” appears.

Please advise.

Thanks,


#4

I just checked and saw there as a communication issue with the search
server. Can you please try it again? I’m certain it works now.


#5

Thank you so much Nitai! It works now!
BTW, I’m not sure if you received my previous message. We would like to know how much space are we using in our Razuna account? Where can we find this information?

Many thanks!


#6

I will reply to your request about space in the other thread.