Moving from 1.7 to 1.9 loses users


I am on 1.7 and it works well. We were moving from 1.7 to 1.9 on a new server. I had the 1.9 working as a brand new empty version, but when I tried to restore the 1.7 h2 data, it failed and wiped my users (so I could not log in). I reset the first time flag and was able to start fresh, but even if I try to restore from the first time screens, it fails. I can’t figure out how to post the error file, but it looks like it trying to create empty records in user and failing. (user_id cannot be NULL).


Hi tbolick ,

Please check this link for your reference : Razuna Upgrade from 1.8.1 to 1.8.2 - Not Prompting to Upgrade

Hope this helps.



This did not seem to work. I still end up with only for users. I have many users on my 1.7 system. Should I try moving from 1.7 to a new 1.7 and upgrade from there?


We’ve upgraded many instances from 1.7 to 1.9. Something must have gone
wrong in your instance. However, we can’t provide more help without a
support contract.

I suggest you do the upgrade again or first switch to MySQL and then try