Metadata not being imported into the database with the images


When I import images (RGB JPGs) with embedded metadata, the metadata is not being imported into the database. It worked in December 2018, but now (April 2019) doesn’t. Our workflow for embedding metadata has not changed and we can see the metadata within Photoshop (File Info). Apple Mac user (OS 10.12.6) and getting the same result in Safari, Firefox and Chrome.


Hi, we startet our hosted edition one week ago and we’re missing the metadata on all our assets uploaded so far.


We are looking into it and get back to you soon.


We’ve done multiple tests now and see that metadata is read properly. Can you please test it again as we cannot replicate it here?

If it doesn’t work, please send your image to so we can further look into it.